TROUBLE TICKETING FOR POST SALES ACTIVITIES

ticketing
ZenCRM provides the possibility to manage, in a simple and decisive way, requests for help, support and technical assistance coming from their customers via e-mail.

ZenCRM has got a special integration with OTRS (the most popular Open-source Ticket Request System in the world) for the management of ticket requests.
In particular it is possible to:

- view the list of all the tickets associated with one of your customers;


- consult all customer related tickets directly within ZenCRM;


- open a new sales opportunity starting from a ticket received within OTRS.


N.B. We remind you that for a correct functioning of the ZenCRM connector it is necessary OTRS 5+