{"id":86916,"date":"2022-09-08T12:00:35","date_gmt":"2022-09-08T10:00:35","guid":{"rendered":"https:\/\/www.zenshare.it\/types-of-support\/"},"modified":"2026-07-02T11:07:38","modified_gmt":"2026-07-02T09:07:38","slug":"types-of-support","status":"publish","type":"page","link":"https:\/\/www.zenshare.it\/en\/types-of-support\/","title":{"rendered":"Types of support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"86916\" class=\"elementor elementor-86916 elementor-80367\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f0c0b18 elementor-section-content-middle elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"f0c0b18\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\" elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2f9ceaf\" data-fullscreen-column-settings=\"{&quot;fullscreen&quot;:&quot;&quot;}\" data-id=\"2f9ceaf\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;,&quot;animation_delay&quot;:600}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-04471c5 elementor-widget__width-initial elementor-widget-tablet__width-inherit e-transform elementor-widget elementor-widget-litho-heading\" data-id=\"04471c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"litho-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"litho-heading elementor-size-default\"><span class=\"litho-primary-title\">Types of support<\/span><\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\" elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-51e70b1\" data-fullscreen-column-settings=\"{&quot;fullscreen&quot;:&quot;&quot;}\" data-id=\"51e70b1\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;,&quot;animation_delay&quot;:100}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-288a559 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"288a559\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\" elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6195788\" data-fullscreen-column-settings=\"{&quot;fullscreen&quot;:&quot;&quot;}\" data-id=\"6195788\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;,&quot;animation_delay&quot;:400}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d81b42 elementor-widget elementor-widget-image\" data-id=\"9d81b42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"292\" height=\"312\" src=\"https:\/\/www.zenshare.it\/wp-content\/uploads\/2022\/09\/Gold.jpg\" class=\"attachment-full size-full wp-image-85461\" alt=\"Gold Support Application Maintenance\" srcset=\"https:\/\/www.zenshare.it\/wp-content\/uploads\/2022\/09\/Gold.jpg 292w, https:\/\/www.zenshare.it\/wp-content\/uploads\/2022\/09\/Gold-281x300.jpg 281w, https:\/\/www.zenshare.it\/wp-content\/uploads\/2022\/09\/Gold-200x214.jpg 200w\" sizes=\"(max-width: 292px) 100vw, 292px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\" elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f9d2630\" data-fullscreen-column-settings=\"{&quot;fullscreen&quot;:&quot;&quot;}\" data-id=\"f9d2630\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cbe841f elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-litho-heading\" data-id=\"cbe841f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"litho-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"litho-heading elementor-size-default\"><span class=\"litho-primary-title\">GOLD SUPPORT<br\/>Application Maintenance<\/span><span class=\"litho-secondary-title\">\n<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f71ff25 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f71ff25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Gold Support <\/strong>includes updates (so-called Software Assurance) and technical support for software malfunctions.<br\/>Software Assurance guarantees the availability of new software versions at no additional cost. Professional software update services are available, quoted separately based on the complexity of the update (with the exception of Cloud service).<br\/>Support and maintenance ensure the resolution of bugs and other system malfunctions.<br\/>Bugs must be formally reported to Interzen by email to <strong><i><i><a href=\"mailto:support@interzen.it\">support@interzen.it.<\/a><\/i><\/i><\/strong><br\/>Interzen will provide bug fixing and release the patch to resolve the bug on the agreed-upon date. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-67a0d47 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"67a0d47\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\" elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-aff938a\" data-fullscreen-column-settings=\"{&quot;fullscreen&quot;:&quot;&quot;}\" data-id=\"aff938a\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;,&quot;animation_delay&quot;:400}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b6cbdaf elementor-widget elementor-widget-image\" data-id=\"b6cbdaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"292\" height=\"312\" src=\"https:\/\/www.zenshare.it\/wp-content\/uploads\/2022\/09\/Platinum.jpg\" class=\"attachment-full size-full wp-image-85462\" alt=\"Platinum Support Maintenance and Application Support\" srcset=\"https:\/\/www.zenshare.it\/wp-content\/uploads\/2022\/09\/Platinum.jpg 292w, https:\/\/www.zenshare.it\/wp-content\/uploads\/2022\/09\/Platinum-281x300.jpg 281w, https:\/\/www.zenshare.it\/wp-content\/uploads\/2022\/09\/Platinum-200x214.jpg 200w\" sizes=\"(max-width: 292px) 100vw, 292px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\" elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bd9dbb4\" data-fullscreen-column-settings=\"{&quot;fullscreen&quot;:&quot;&quot;}\" data-id=\"bd9dbb4\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-62eb58d elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-litho-heading\" data-id=\"62eb58d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"litho-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"litho-heading elementor-size-default\"><span class=\"litho-primary-title\">PLATINUM SUPPORT<br\/>Application Support<\/span><span class=\"litho-secondary-title\">\n<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7b3001 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d7b3001\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Platinum Support includes the same services as Gold, plus application support.<\/strong> Application support differs from the previous item in that it includes assistance with the use of the contracted application.<br\/>For example, the customer may request explanations on certain features whose operation they don&#8217;t remember, or may ask how to perform configuration or extraordinary maintenance. This support is provided by telephone. Therefore, application support refers to the support provided by Interzen to the Customer in using the application. This support is complementary (and in addition to) the Software Assurance fee and the software malfunction support (Gold Support).   <br>By way of example, and not limited to, application support covers the following activities provided by Interzen:<\/p><ul><li>Customer support for post-release system configuration (this last activity is the responsibility of the customer)<\/li><li>Customer support for small and short training requests on how to use the system.<\/li><li>Customer support for extraordinary system maintenance (this latter activity is the responsibility of the customer).<\/li><\/ul><p>If telephone support is not sufficient to respond to the customer&#8217;s needs and requests but Interzen requires intervention on the application, the intervention (effort) will be estimated in terms of hours and costs, and this will be communicated to the customer through an intervention sheet which will highlight the type of intervention required, implementation times and costs. The customer must accept the intervention form. <br><strong>All requests that do not fall within the previous points and that require intervention on the code are considered evolutionary modifications and will be quoted separately.<\/strong> An estimate will be made of the man days necessary to implement the requested changes to which a daily rate will be applied.<\/p><p>Platinum support is available by subscribing to and contracting a package of days. Interventions will be provided by Interzen upon client request.<\/p><p>The customer can communicate the request for intervention to Interzen via email, Microsoft Office document, or using their own IT systems, subject to Interzen&#8217;s verification of their compliance with the requirements set out in their Quality Management System.<\/p><p>For all changes lasting no longer than one business day, the effort communicated by Interzen in response to the customer&#8217;s request for intervention is deemed tacitly accepted in the absence of formal acceptance by the customer after three business days. For all changes lasting longer than one business day, written acceptance by the customer via email is required. <\/p><p>At the end of the work, the estimated time will be communicated if it is not possible to estimate it beforehand. A summary of the work performed in the previous month will be sent to the client. <\/p><p>Work is billed at the end of each month on a monthly basis. Minimum billable time: 1 hour. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-86e8c69 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"86e8c69\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\" elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-20354ce\" data-fullscreen-column-settings=\"{&quot;fullscreen&quot;:&quot;&quot;}\" data-id=\"20354ce\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-627f917 elementor-widget elementor-widget-template\" data-id=\"627f917\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"108350\" class=\"elementor elementor-108350 elementor-82773 elementor-82773\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7ef6b14 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7ef6b14\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[],&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\" elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1f39372 elementor-invisible\" data-fullscreen-column-settings=\"{&quot;fullscreen&quot;:&quot;&quot;}\" data-id=\"1f39372\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:100}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-09d7fad elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-litho-heading\" data-id=\"09d7fad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"litho-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"litho-heading elementor-size-default\"><span class=\"litho-primary-title\">Start your innovation journey with ZenShare!\n\n<\/span><span class=\"litho-secondary-title\">\n\n<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\" elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2771b66\" data-fullscreen-column-settings=\"{&quot;fullscreen&quot;:&quot;&quot;}\" data-id=\"2771b66\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d9016be elementor-widget__width-initial elementor-align-center elementor-widget-mobile__width-inherit elementor-widget elementor-widget-litho-button\" data-id=\"d9016be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"litho-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper litho-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button-link elementor-button elementor-size-xl \" href=\"https:\/\/www.zenshare.it\/en\/contact-us-for-zenshare\/\" role=\"button\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CONTACT US<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"screen-reader-text\">Button<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Types of support GOLD SUPPORTApplication Maintenance Gold Support includes updates (so-called Software Assurance) and technical support for software malfunctions.Software Assurance guarantees the availability of new software versions at no additional cost. Professional software update services are available, quoted separately based on the complexity of the update (with the exception of Cloud service).Support and maintenance ensure [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-86916","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Choose the type of support that best suits your needs<\/title>\n<meta name=\"description\" content=\"Types of support. 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