{"id":86929,"date":"2022-08-24T12:33:55","date_gmt":"2022-08-24T10:33:55","guid":{"rendered":"https:\/\/www.zenshare.it\/zencrm-customer-care-area\/zencrm-trouble-ticketing\/"},"modified":"2022-12-14T13:00:01","modified_gmt":"2022-12-14T12:00:01","slug":"zencrm-trouble-ticketing","status":"publish","type":"page","link":"https:\/\/www.zenshare.it\/en\/zencrm-customer-care-area\/zencrm-trouble-ticketing\/","title":{"rendered":"ZenCRM Trouble Ticketing"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"86929\" class=\"elementor elementor-86929 elementor-79609\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f1d8659 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f1d8659\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\" elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-438633f\" data-fullscreen-column-settings=\"{&quot;fullscreen&quot;:&quot;&quot;}\" data-id=\"438633f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-072f036 elementor-widget elementor-widget-litho-heading\" data-id=\"072f036\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"litho-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"litho-heading elementor-size-default\"><span class=\"litho-primary-title\">TROUBLE TICKETING\n<\/span><\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2854a6d elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-litho-heading\" data-id=\"2854a6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"litho-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"litho-heading elementor-size-default\"><span class=\"litho-primary-title\">Management of requests for support and technical assistance coming via email from customers\n<\/span><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3ae7838 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3ae7838\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\" elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5626dd5\" data-fullscreen-column-settings=\"{&quot;fullscreen&quot;:&quot;&quot;}\" data-id=\"5626dd5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-82f7cfd elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"82f7cfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For users who choose the Advanced Edition, ZenCRM provides the ability to manage the after-sales process in a simple and decisive way: requests for help, support and technical assistance received via email from customers.<\/p>\n<p>ZenCRM, in fact, has a special integration with OTRS (the most widespread Open-source Ticket Request System in the world) for the management of ticket requests.<\/p>\n<div class=\"row-fluid\">\n<div class=\"span12 module_number_2 module_cont module_normal_padding module_text_area\">\n<div class=\"module_content\">Directly from the system it is in fact possible:<\/div>\n<\/div>\n<div>\n<div class=\"span8 module_number_4 module_cont module_normal_padding module_text_area\"><strong>\u2013 view<\/strong> the list of all OTRS tickets associated with one of your customers;<\/div>\n<div class=\"span8 module_number_4 module_cont module_normal_padding module_text_area\"><strong>\u2013 consult<\/strong> all the tickets relating to that customer directly from the company file within ZenCRM;<\/div>\n<div class=\"span8 module_number_4 module_cont module_normal_padding module_text_area\"><strong>\u2013 open a new sales opportunity<\/strong> based on a ticket received within OTRS.<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\" elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5d16e91\" data-fullscreen-column-settings=\"{&quot;fullscreen&quot;:&quot;&quot;}\" data-id=\"5d16e91\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8e9968a e-transform elementor-widget elementor-widget-litho-image-offset-shadow\" data-id=\"8e9968a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_scale_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0.8,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"litho-image-offset-shadow.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"image-back-offset-shadow width-100\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.zenshare.it\/wp-content\/uploads\/2022\/08\/Trouble-Ticketing-Page.jpg\" alt=\"Trouble-Ticketing-Page\"  srcset=\"https:\/\/www.zenshare.it\/wp-content\/uploads\/2022\/08\/Trouble-Ticketing-Page.jpg 746w, https:\/\/www.zenshare.it\/wp-content\/uploads\/2022\/08\/Trouble-Ticketing-Page-300x262.jpg 300w, https:\/\/www.zenshare.it\/wp-content\/uploads\/2022\/08\/Trouble-Ticketing-Page-200x175.jpg 200w\" sizes=\"(max-width: 746px) 100vw, 746px\" \/>\t\t\t\t\t<span class=\"overlay\"><\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cbc0010 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cbc0010\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\" elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d893726\" data-fullscreen-column-settings=\"{&quot;fullscreen&quot;:&quot;&quot;}\" data-id=\"d893726\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-79b2ee8 elementor-widget elementor-widget-text-editor\" data-id=\"79b2ee8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>For the correct functioning of the ZenCRM connector, OTRS version 5+ is required as a minimum<\/em><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26bc9ea elementor-widget elementor-widget-text-editor\" data-id=\"26bc9ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline; color: #75b020;\"><em><a style=\"color: #75b020; text-decoration: underline;\" href=\"https:\/\/otrs.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Visit the OTRS website \u00bb<\/a><\/em><\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1041e49e elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1041e49e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[],&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\" elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-565ac875 elementor-invisible\" data-fullscreen-column-settings=\"{&quot;fullscreen&quot;:&quot;&quot;}\" data-id=\"565ac875\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:100}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-541b6267 elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-litho-heading\" data-id=\"541b6267\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"litho-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"litho-heading elementor-size-default\"><span class=\"litho-primary-title\">Start your innovation journey with ZenShare!\n\n<\/span><span class=\"litho-secondary-title\">\n\n<\/span><\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\" elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4ee5c1d3\" data-fullscreen-column-settings=\"{&quot;fullscreen&quot;:&quot;&quot;}\" data-id=\"4ee5c1d3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-40f5e41b elementor-widget__width-initial elementor-align-center elementor-widget-mobile__width-inherit elementor-widget elementor-widget-litho-button\" data-id=\"40f5e41b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"litho-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper litho-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button-link elementor-button elementor-size-xl \" href=\"https:\/\/www.zenshare.it\/en\/contact-us-for-zenshare\/\" role=\"button\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CONTACT US<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"screen-reader-text\">Button<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>TROUBLE TICKETING Management of requests for support and technical assistance coming via email from customers For users who choose the Advanced Edition, ZenCRM provides the ability to manage the after-sales process in a simple and decisive way: requests for help, support and technical assistance received via email from customers. ZenCRM, in fact, has a special [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":86431,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-86929","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ZenCRM Trouble Ticketing - Zenshare<\/title>\n<meta name=\"description\" content=\"ZenCRM Trouble Ticketing. 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