Trouble Ticketing

Trouble Ticketing for post sales activities

ZenCRM provides users who choose the Enterprise Edition with the ability to manage requests for help, support and technical assistance from their customers via e-mail in a simple and decisive way.

ZenCRM, in fact, has equipped itself with a special integration with OTRS (the most popular Open-source Ticket Request System) for the management of ticket requests. In fact, directly from the system it is possible to:

view the list of all OTRS tickets associated with your customer;
consult all tickets relating to that customer directly from the company file within ZenCRM;
open a new sales opportunity for a ticket received within OTRS.

 

PFor the correct functioning of the ZenCRM connector it is necessary as a minimum prerequisite OTRS version 5+

 

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