Trouble Ticketing for post sales activities
ZenCRM provides users who choose the Enterprise Edition with the ability to manage requests for help, support and technical assistance from their customers via e-mail in a simple and decisive way.
ZenCRM, in fact, has equipped itself with a special integration with OTRS (the most popular Open-source Ticket Request System) for the management of ticket requests. In fact, directly from the system it is possible to:
view the list of all OTRS tickets associated with your customer; consult all tickets relating to that customer directly from the company file within ZenCRM; open a new sales opportunity for a ticket received within OTRS.
PFor the correct functioning of the ZenCRM connector it is necessary as a minimum prerequisite OTRS version 5+
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