The Cloud of ZenShare Suite

Reduce costs, save time, eliminate problems: Cloud mode is suitable for all organizations, small, medium or large, who wish to “outsource” the systemic management of the technological infrastructure.

Continuity of the service

The ZenShare Cloud Suite entirely relieves the customer of all the tasks that are managed by those who manage a server-farm for hosting web-based software platforms. In fact, all activities – both ordinary and extraordinary – related to the management of both the software platform and the technological infrastructure on which it operates are entirely delegated to Interzen and the reference Cloud Service Provider, for their respective areas of expertise.

Interzen, as vendor house owning ZenShare Cloud Suite, acts on different sides simultaneously:

Developing and offer to our customers timely upgrades of all features in ZenShare Cloud Suite in order to correct flaws, increase cyber security, enhance overall usability and add brand new functions and modules;

Constantly monitor ZenShare Cloud Suite cyber security to guarantee highest standards;

Constantly monitor operating conditions of the technological infrastructure of Cloud Service Provider where ZenShare Cloud Suite is working in order to check that service level offered to customers constantly responds to standard agreed in the contracts;

Coordinate with the Cloud Service Provider to have ordinary or extra-ordinary activities as a support while managing cyber security and the level of service of ZenShare Cloud Suite.

Scalability

The ZenShare Cloud Suite is able to meet the needs of a wide range of types of businesses, from SMEs to large companies.

During the start-up phase, activation times are very short as the software platform does not require any installation, but simple standardized activities:

Analysis of customer needs, collected through interviews and exchanges of information with company contacts, subsequently elaborated by Interzen consultants and structured in a document shared with the customer in order to dissect the customer’s needs in its entirety;

Configuration of the ZenShare Cloud Suite so that, consistent with the analysis document shared and approved by the customer, it can fully respond to the management of data, documents and business processes;

Training for end users of the ZenShare Cloud Suite, through remote / live sessions in which to train users on the use of the software platform for the execution of the business processes shared with the customer in the preliminary analysis document.

Following its adoption in the company, the ZenShare Cloud Suite offers the customer extreme flexibility where there is a change in business needs:

As for the number of users operating on the software platform, the activation and configuration times of new users are very low; just as agile is the online training method through remote sessions (web-conference) to allow new users to be operational in a reasonably short time;

As for the adaptation of the IT resources dedicated to the ZenShare Cloud Suite (modification of the available disk space in the case of Cloud Standard customers, modification of the system resources available in the case of Cloud Premium customers), also in this case the intervention times of Interzen and the changes made by the customer are on average short.

GDPR-compliant

Differentiated management of 3 areas of consent to the processing of personal data (commercial, marketing, profiling)

Notification to the DPO / GDPR manager user of the consents to the processing of personal data in the vicinity of expiry

Web page accessible by the single lead / contact for the autonomous management of their consent to the processing of personal data in the 3 commercial, marketing, profiling areas

Setting up the user with DPO / GDPR manager role, as the only administrator in the ZenShare Cloud Suite of the panel for the settings required by the GDPR

Qualification SaaS for AgID

On October 7 th 2019 Interzen has forwarded the SaaS qualification application for ZenShare Suite to AgID (Agency for Digital Italy) (application no. 54193468931465160003013088341056227).

Therefore it is present in the catalog of qualified SaaS services for the PA of the AgID cloud marketplace under the heading ZenShare Suite and meets the requirements of the AgID Circular no. 3 of 9 April 2018 and the EU Regulation 2016/679 (GDPR).
In addition, Interzen carried out the CSA STAR Self-Assessment with reference to the ZenShare Suite: a self-assessment tool made available by the Cloud Security Alliance (CSA), the world’s leading organization in outlining and increasing knowledge of best practices to secure cloud computing.

Customization

introduce new features in the ZenShare Cloud Suite, consistent with the pre-existing ones and capable of increasing the general service level of the platform;

integrate the ZenShare Cloud Suite with the customer’s IT systems for the mono / bi-directional exchange of data and documents, both in real time and deferred.

Certifications, IT Security and Backup

1° LEVEL – EXTERNAL PREVENTION SYSTEMS
Online vulnerability scan	Vulnerability management, Qualys Inc.
Secure Internet Gateway (server virtuali, PC/devices)	Cisco Umbrella, Cisco Systems Inc.
2° LEVEL – I.T. INFRASTRUCTURE OF THE CLOUD SERVICE PROVIDER
Service Provider	Aruba Business S.r.l.
Type of cloud service	Private Cloud
Cloud service provider certifications	Rating 4 (Tier 4); CSP Categoria C (AgID requirement); ISO 9001:2015 (Quality management systems); ISO 27001:2013 (Information technology, Security techniques, Information security management systems); ISO 14001:2015 (Environmental management systems); ISAE 3402:2011 Type II Report (Service Organization Control); ANSI/TIA 942-A-2014 (Data Center Reliability and Efficiency); CISPE Service Declared (Cloud Infrastructure Services Providers in Europe Code of Conduct).
Localization of the data centers used	Italy (Milan, Arezzo)
Security levels adopted by the service provider	N.O.C. (Network Operation Center) on-site, redundant and manned 24 hours a day, 365 days a year, entrusted exclusively to internal staff; Ultra-redundant connectivity systems thanks to agreements with numerous operators
Service provider back up and disaster recovery procedures	S.A.N. (Storage Area Network) redundant in real time.
3° LEVEL – INTERZEN IT INFRASTRUCTURE
Cyber Security of Interzen	Interzen has validated its levels of privacy and data security management of the ZenShare cloud Suite at the STAR Registry (Security, Trust, Assurance, and Risk) of the Cloud Security Alliance. See the self-assessment di Interzen on Cloud Security Alliance. Go to the Qulification Sheet for Cloud MArket Place AgID
Firewall	Interzen has adopted a firewall recognized as one of the most powerful, secure, reliable software available.
Back-up and disaster recovery	Daily and weekly back procedure of databases and documents; Redundant back-up and replicated on different data center; 14-day data retention; Optional service DRAAS (Disaster Recovery As A Service).
4° LEVEL – SOFTWARE COMPONENTS
Operating system	Antivirus Microsoft Forefront
Virtual Service	The access to virtual servers is via a VPN and using a user profile sized strictly according to the need for monitoring and maintenance.
5° LEVEL – APPLICATION CODE OF THE ZENSHARE SUITE.
Authentication system	It is the system that binds the access password of the single user to the following rules: Deadline at the first authentication on the ZenShare platform; Minimum length of 8 characters; Periodic deadline every 3 months; Prohibition of reuse of the last 5 passwords; Constraints on the complexity of the password (use of an upper / lower case letter, number, symbol, username ban); Blocking of the user after 5 failed attempts Interfacing with external systems. Ability to delegate the management of ZenShare user access through the Single Sign On procedure with other systems: Google ( Google account); LDAP (Lightweight Directory Access Protocol); CAS (Central Authentication Service).
IP filtering	Possibility to set rules to allow / block access to the ZenShare Suite based on the IP address and subnet mask. Connected users. Ability to view all users authenticated on the ZenShare Suite with the following data: surname, name, role, IP address, last login.
6° LEVEL – DATA AND DOCUMENTS OF THE ZENSHARE SUITE
Database and document encryption (optional)	Database. Data encryption key in turn encrypted by an algorithm for an additional level of security. The data remains encrypted in the database and its decryption occurs only when it is displayed. Documenti. Criptazione e decriptazione mediante chiave privata.
HTTPS Protocol	The HyperText Transfer Protocol Secure (over Secure Socket Layer) is an Internet communication protocol that protects the integrity and confidentiality of the data exchanged between the ZenShare Suite and the hardware (PC, tablet, smartphone) of the user who accesses it. SSL certificate issued by Network Solutions LLC.

Are you interested in ZenShare Suite?

Contact us and you will receive directly from one of our consultants all the information necessary to choose the solution that best suits your company’s needs.