Price List ZenCRM in Cloud mode
There are two product lines for ZenCRM: Business and Enterprise, the latter dedicated to those companies that have high performance and system integration needs and for which a specific server is therefore dedicated.
Within the two lines, there are several editions to choose from: Marketing, Sales, Pro, and Advanced.
ZenCRM is a business tool designed in a modular format not only to enhance your business’s efficiency but also to meet the changing needs of a growing company. Choosing ZenCRM means, in other words, having the opportunity to proceed step by step, starting, for example, with the features of the Marketing Edition and then gradually progressing, in step with your business goals, to adding new or more advanced features such as those offered by the Sales, Pro, and Advanced Editions.
LINEA BUSINESS
Marketing
Edition
Activity Automation
€150
monthly cost, 5 users included
Named users: 5
Disk space: 2,5GB
Cloud Type: Public Cloud
Data Center: Microsoft Azure
Security: Antivirus, Vulnerability Assessment, SSL, HTTPS, IP filtering, Firewall
Dedicated database instance: Yes
Daily Backup:
every 4 hours, geographic redundancy and 7-day retentionDisaster Recovery: Yes
- PA Certified: CSP Category C
Certifications
- ISO 9001:2015
- ISO 27001:2022
- ISO 27017:2015
- ISO 27018:2019
ACN Qualified
MEPA Registered
CSA Star Verified
Spazio disco utente aggiuntivo: 0,5GB
More than 5 users?
ASK FOR A QUOTE
LINEA BUSINESS
Customer Care
Edition
of customer support
operations
€150
monthly cost, 5 users included
Named users: 5
Disk space: 2,5GB
Cloud Type: Public Cloud
Data Center: Microsoft Azure
Security: Antivirus, Vulnerability Assessment, SSL, HTTPS, IP filtering, Firewall
Dedicated database instance: Yes
Daily Backup:
every 4 hours, geographic redundancy and 7-day retentionDisaster Recovery: Yes
- PA Certified: CSP Category C
Certifications
- ISO 9001:2015
- ISO 27001:2022
- ISO 27017:2015
- ISO 27018:2019
ACN Qualified
MEPA Registered
CSA Star Verified
Spazio disco utente aggiuntivo: 0,5GB
More than 5 users?
ASK FOR A QUOTE
LINEA BUSINESS
Sales
Edition
of
Commercial Activities
€170
monthly cost, 5 users included
Named users: 5
Disk space: 2,5GB
Cloud Type: Public Cloud
Data Center: Microsoft Azure
Security: Antivirus, Vulnerability Assessment, SSL, HTTPS, IP filtering, Firewall
Dedicated database instance: Yes
Daily Backup:
every 4 hours, geographic redundancy and 7-day retentionDisaster Recovery: Yes
- PA Certified: CSP Category C
Certifications
- ISO 9001:2015
- ISO 27001:2022
- ISO 27017:2015
- ISO 27018:2019
ACN Qualified
MEPA Registered
CSA Star Verified
Spazio disco utente aggiuntivo: 0,5GB
More than 5 users?
ASK FOR A QUOTE
LINEA BUSINESS
Pro
Edition
+
Marketing Edition
€210
monthly cost, 5 users included
Named users: 5
Disk space: 2,5GB
Cloud Type: Public Cloud
Data Center: Microsoft Azure
Security: Antivirus, Vulnerability Assessment, SSL, HTTPS, IP filtering, Firewall
Dedicated database instance: Sì
Daily Backup:
every 4 hours, geographic redundancy and 7-day retentionDisaster Recovery: Yes
PA Certified: CSP Category C
Certifications
- ISO 9001:2015
- ISO 27001:2022
- ISO 27017:2015
- ISO 27018:2019
ACN Qualified
MEPA Registered
CSA Star Verified
Spazio disco utente aggiuntivo: 0,5GB
More than 5 users?
ASK FOR A QUOTE
LINEA BUSINESS
Advanced
Edition
+
Customer Care
€260
monthly cost, 5 users included
Named users: 5
Disk space: 2,5GB
Cloud Type: Public Cloud
Data Center: Microsoft Azure
Security: Antivirus, Vulnerability Assessment, SSL, HTTPS, IP filtering, Firewall
- Dedicated database instance: Yes
Daily Backup:
every 4 hours, geographic redundancy and 7-day retentionDisaster Recovery: Yes
- PA Certified: CSP Category C
Certifications
- ISO 9001:2015
- ISO 27001:2022
- ISO 27017:2015
- ISO 27018:2019
ACN Qualified
MEPA Registered
CSA Star Verified
Spazio disco utente aggiuntivo: 0,5GB
More than 5 users?
ASK FOR A QUOTE
- All prices are exclusive of VAT
- Switching to a higher version involves adjusting the user/month cost relating to the new version chosen, both for new and previous users
- Please note: The activation of an account provides professional services for its configuration, for which a separate economic quotation is foreseen
Features
|
System Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Interactive Charts
|
|
|
|
|
|
|
Multilingual
|
|
|
|
|
|
|
Notification emails for deadlines and events
|
|
|
|
|
|
|
Role management
|
|
|
|
|
|
|
User permission management
|
|
|
|
|
|
|
Administrator settings management
|
|
|
|
|
|
|
User Settings Management
|
|
|
|
|
|
|
Access security control
|
|
|
|
|
|
|
Leads, Contacts and Accounts import tool
|
|
|
|
|
|
|
Document Management
|
|
|
|
|
|
|
Data export tool
|
|
|
|
|
|
|
Key Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Integration with customer information systems
|
|
|
|
|
|
|
Cloud mode
|
|
|
|
|
|
|
Possibility of installation at the customer's server farm
|
|
|
|
|
|
|
Access from mobile devices
|
|
|
|
|
|
|
Compatibility for international contexts
|
|
|
|
|
|
|
High usability
|
|
|
|
|
|
|
Proprietary source code
|
|
|
|
|
|
|
Contact Management Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Lead Management
|
|
|
|
|
|
|
Account Management
|
|
|
|
|
|
|
Tree view for Enterprise groups
|
|
|
|
|
|
|
Contact management
|
|
|
|
|
|
|
Customer/prospect activity history
|
|
|
|
|
|
|
Contact activity history
|
|
|
|
|
|
|
Activity management (calls, meetings, commitments)
|
|
|
|
|
|
|
Agenda management (calendar view and list view)
|
|
|
|
|
|
|
Synchronization of CRM contacts with smartphones and tablets (CardDAV)
|
|
|
|
|
|
|
Agenda synchronization with smartphones and tablets (CalDAV)
|
|
|
|
|
|
|
Marketing Management Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Lead Geolocation
|
|
|
|
|
|
|
Email campaign management
|
|
|
|
|
|
|
Target list management
|
|
|
|
|
|
|
Web-to-lead form management
|
|
|
|
|
|
|
Automatic Marketing Management
|
|
|
|
|
|
|
Web Visit Tracking
|
|
|
|
|
|
|
Product management
|
|
|
|
|
|
|
Price list management
|
|
|
|
|
|
|
Lead Score
|
|
|
|
|
|
|
Sales Management Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Lead-to-contact conversion management
|
|
|
|
|
|
|
Geolocation Accounts
|
|
|
|
|
|
|
Contact management
|
|
|
|
|
|
|
Contacts geolocation
|
|
|
|
|
|
|
Cronology of ativities on contacts
|
|
|
|
|
|
|
Visit report
|
|
|
|
|
|
|
Opportunity management
|
|
|
|
|
|
|
CPQ - Cost Price & Quote
|
|
|
|
|
|
|
Economic proposal template management
|
|
|
|
|
|
|
Sample management
|
|
|
|
|
|
|
Competitor management
|
|
|
|
|
|
|
Automatic archiving of incoming and outgoing emails
|
|
|
|
|
|
|
Post Sales Management Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Case management
|
|
|
|
|
|
|
OTRS Integration (Ticketing)
|
|
|
|
|
|
|
Administration Management Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Contract management
|
|
|
|
|
|
|
Invoice management
|
|
|
|
|
|
|
Management of converting opportunities into contracts
|
|
|
|
|
|
|
Management of conversion from Prospect to customer
|
|
|
|
|
|
|
Order management
|
|
|
|
|
|
|
Enterprise Management Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Credit data import integration
|
|
|
|
|
|
|
Integration for importing turnover data
|
|
|
|
|
|
|
Currency management
|
|
|
|
|
|
|
Integration for importing customer data
|
|
|
|
|
|
|
Customizations
|
|
|
|
|
|
|
Dedicated server
|
|
|
|
|
|
|
GDPR and Privacy Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Differentiated management of the areas of consent to the processing of personal data in leads and contacts
|
|
|
|
|
|
|
Search filters for leads and contacts based on areas of consent to the processing of personal data
|
|
|
|
|
|
|
Management of expired consent to the processing of personal data through anonymisation/cancellation
|
|
|
|
|
|
|
Web page for the independent management of one's consent to the processing of personal data
|
|
|
|
|
|
|
Web-to-lead form with integrated management of the areas of consent to the processing of personal data
|
|
|
|
|
|
|
GDPR Settings panel with the configurations required by the new European legislation
|
|
|
|
|
|
|
New security policy structured on multiple levels active in both system and application fields
|
|
|
|
|
|
|
Dashboard Features and Charts
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Pipeline Management (Enterprise level)
|
|
|
|
|
|
|
Revenue Breakdown Charts (Enterprise Level)
|
|
|
|
|
|
|
ABC customer analysis (Enterprise level)
|
|
|
|
|
|
|
My top 10 clients
|
|
|
|
|
|
|
Charts for measuring marketing results
|
|
|
|
|
|
|
Operational home page with icon view
|
|
|
|
|
|
|
Opportunity dashboard by sales stages
|
|
|
|
|
|
|
Dashboard of opportunities by month
|
|
|
|
|
|
|
My top 5 clients
|
|
|
|
|
|
|
Conversion rate of opportunities into contracts
|
|
|
|
|
|
|
Analysis of contracts concluded by product category
|
|
|
|
|
|
LINEA ENTERPRISE
Marketing
Edition
€460
monthly cost, 10 users included
Nominal users: 10
Disk space: 50GB
Cloud Type: Public Cloud
Data Center: Microsoft Azure
Security: Antivirus, Vulnerability Assessment, SSL, HTTPS, IP filtering, Firewall
Application+DB+FIle server: dedicated
Daily Backup:
every 4 hours, geographic redundancy and 7-day retentionDisaster Recovery: Yes
- PA Certified: CSP Category C
Certifications
- ISO 9001:2015
- ISO 27001:2022
- ISO 27017:2015
- ISO 27018:2019
ACN Qualified
MEPA Registered
CSA Star Verified
More than 10 users?
ASK FOR A
QUOTE
LINEA ENTERPRISE
Customer Care
Edition
€460
monthly cost, 10 users included
Nominal users: 10
Disk space: 50GB
Cloud Type: Public Cloud
Data Center: Microsoft Azure
Security: Antivirus, Vulnerability Assessment, SSL, HTTPS, IP filtering, Firewall
Application+DB+FIle server: dedicated
Daily Backup:
every 4 hours, geographic redundancy and 7-day retentionDisaster Recovery: Yes
- PA Certified: CSP Category C
Certifications
- ISO 9001:2015
- ISO 27001:2022
- ISO 27017:2015
- ISO 27018:2019
ACN Qualified
MEPA Registered
CSA Star Verified
More than 10 users?
ASK FOR A
QUOTE
LINEA ENTERPRISE
Sales
Edition
€510
monthly cost, 10 users included
Nominal users: 10
Disk space: 50GB
Cloud Type: Public Cloud
Data Center: Microsoft Azure
Security: Antivirus, Vulnerability Assessment, SSL, HTTPS, IP filtering, Firewall
- Application+DB+FIle server: dedicated
Daily Backup:
every 4 hours, geographic redundancy and 7-day retentionDisaster Recovery: Yes
- PA Certified: CSP Category C
Certifications
- ISO 9001:2015
- ISO 27001:2022
- ISO 27017:2015
- ISO 27018:2019
ACN Qualified
MEPA Registered
CSA Star Verified
More than 10 users?
ASK FOR A
QUOTE
LINEA ENTERPRISE
Pro
Edition
€630
monthly cost, 10 users included
Nominal users: 10
Disk space: 50GB
Cloud Type: Public Cloud
Data Center: Microsoft Azure
Security: Antivirus, Vulnerability Assessment, SSL, HTTPS, IP filtering, Firewall
Application+DB+FIle server: dedicated
Daily Backup:
every 4 hours, geographic redundancy and 7-day retentionDisaster Recovery: Yes
PA Certified: CSP Category C
Certifications
- ISO 9001:2015
- ISO 27001:2022
- ISO 27017:2015
- ISO 27018:2019
ACN Qualified
MEPA Registered
CSA Star Verified
More than 10 users?
ASK FOR A
QUOTE
LINEA ENTERPRISE
Advanced
Edition
€780
monthly cost, 10 users included
Nominal users: 10
Disk space: 50GB
Cloud Type: Public Cloud
Data Center: Microsoft Azure
Security: Antivirus, Vulnerability Assessment, SSL, HTTPS, IP filtering, Firewall
- Application+DB+FIle server: dedicated
Daily Backup:
every 4 hours, geographic redundancy and 7-day retentionDisaster Recovery: Yes
- PA Certified: CSP Category C
Certifications
- ISO 9001:2015
- ISO 27001:2022
- ISO 27017:2015
- ISO 27018:2019
ACN Qualified
MEPA Registered
CSA Star Verified
More than 10 users?
ASK FOR A
QUOTE
- All prices are exclusive of VAT
- Switching to a higher version involves adjusting the user/month cost relating to the new version chosen, both for new and previous users
- Please note: The activation of an account provides professional services for its configuration, for which a separate economic quotation is foreseen
Features
|
System Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Interactive Charts
|
|
|
|
|
|
|
Multilingual
|
|
|
|
|
|
|
Notification emails for deadlines and events
|
|
|
|
|
|
|
Role management
|
|
|
|
|
|
|
User permission management
|
|
|
|
|
|
|
Administrator settings management
|
|
|
|
|
|
|
User Settings Management
|
|
|
|
|
|
|
Access security control
|
|
|
|
|
|
|
Leads, Contacts and Accounts import tool
|
|
|
|
|
|
|
Document Management
|
|
|
|
|
|
|
Data export tool
|
|
|
|
|
|
|
Key Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Integration with customer information systems
|
|
|
|
|
|
|
Cloud mode
|
|
|
|
|
|
|
Possibility of installation at the customer's server farm
|
|
|
|
|
|
|
Access from mobile devices
|
|
|
|
|
|
|
Compatibility for international contexts
|
|
|
|
|
|
|
High usability
|
|
|
|
|
|
|
Proprietary source code
|
|
|
|
|
|
|
Contact Management Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Lead Management
|
|
|
|
|
|
|
Account Management
|
|
|
|
|
|
|
Tree view for Enterprise groups
|
|
|
|
|
|
|
Contact management
|
|
|
|
|
|
|
Customer/prospect activity history
|
|
|
|
|
|
|
Contact activity history
|
|
|
|
|
|
|
Activity management (calls, meetings, commitments)
|
|
|
|
|
|
|
Agenda management (calendar view and list view)
|
|
|
|
|
|
|
Synchronization of CRM contacts with smartphones and tablets (CardDAV)
|
|
|
|
|
|
|
Agenda synchronization with smartphones and tablets (CalDAV)
|
|
|
|
|
|
|
Marketing Management Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Lead Geolocation
|
|
|
|
|
|
|
Email campaign management
|
|
|
|
|
|
|
Target list management
|
|
|
|
|
|
|
Web-to-lead form management
|
|
|
|
|
|
|
Automatic Marketing Management
|
|
|
|
|
|
|
Web Visit Tracking
|
|
|
|
|
|
|
Product management
|
|
|
|
|
|
|
Price list management
|
|
|
|
|
|
|
Lead Score
|
|
|
|
|
|
|
Sales Management Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Lead-to-contact conversion management
|
|
|
|
|
|
|
Geolocation Accounts
|
|
|
|
|
|
|
Contact management
|
|
|
|
|
|
|
Contacts geolocation
|
|
|
|
|
|
|
Cronology of ativities on contacts
|
|
|
|
|
|
|
Visit report
|
|
|
|
|
|
|
Opportunity management
|
|
|
|
|
|
|
CPQ - Cost Price & Quote
|
|
|
|
|
|
|
Economic proposal template management
|
|
|
|
|
|
|
Sample management
|
|
|
|
|
|
|
Competitor management
|
|
|
|
|
|
|
Automatic archiving of incoming and outgoing emails
|
|
|
|
|
|
|
Post Sales Management Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Case management
|
|
|
|
|
|
|
OTRS Integration (Ticketing)
|
|
|
|
|
|
|
Administration Management Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Contract management
|
|
|
|
|
|
|
Invoice management
|
|
|
|
|
|
|
Management of converting opportunities into contracts
|
|
|
|
|
|
|
Management of conversion from Prospect to customer
|
|
|
|
|
|
|
Order management
|
|
|
|
|
|
|
Enterprise Management Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Credit data import integration
|
|
|
|
|
|
|
Integration for importing turnover data
|
|
|
|
|
|
|
Currency management
|
|
|
|
|
|
|
Integration for importing customer data
|
|
|
|
|
|
|
Customizations
|
|
|
|
|
|
|
Dedicated server
|
|
|
|
|
|
|
GDPR and Privacy Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Differentiated management of the areas of consent to the processing of personal data in leads and contacts
|
|
|
|
|
|
|
Search filters for leads and contacts based on areas of consent to the processing of personal data
|
|
|
|
|
|
|
Management of expired consent to the processing of personal data through anonymisation/cancellation
|
|
|
|
|
|
|
Web page for the independent management of one's consent to the processing of personal data
|
|
|
|
|
|
|
Web-to-lead form with integrated management of the areas of consent to the processing of personal data
|
|
|
|
|
|
|
GDPR Settings panel with the configurations required by the new European legislation
|
|
|
|
|
|
|
New security policy structured on multiple levels active in both system and application fields
|
|
|
|
|
|
|
Dashboard Features and Charts
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Pipeline Management (Enterprise level)
|
|
|
|
|
|
|
Revenue Breakdown Charts (Enterprise Level)
|
|
|
|
|
|
|
ABC customer analysis (Enterprise level)
|
|
|
|
|
|
|
My top 10 clients
|
|
|
|
|
|
|
Charts for measuring marketing results
|
|
|
|
|
|
|
Operational home page with icon view
|
|
|
|
|
|
|
Opportunity dashboard by sales stages
|
|
|
|
|
|
|
Dashboard of opportunities by month
|
|
|
|
|
|
|
My top 5 clients
|
|
|
|
|
|
|
Conversion rate of opportunities into contracts
|
|
|
|
|
|
|
Analysis of contracts concluded by product category
|
|
|
|
|
|