CUSTOMER CARE AREA
Get efficient customer care management with customer assistance and support services.
Customer Care includes all the services and communication channels that meet (or even anticipate) customer needs. ZenCRM includes specific features for managing customer assistance and support services (customer care): the Case Management module and the trouble ticketing service for post-sales activities.
ZenCRM solutions for customer care activities.
Case Management
ZenShare's Case Management module enables simple and efficient case management.
Trouble Ticketing
Management of support and technical assistance requests received via email from customers.