ZenCRM Trouble Ticketing Admin 24 August 2022

Management of requests for support and technical assistance coming via email from customers

For users who choose the Advanced Edition, ZenCRM provides the ability to manage the after-sales process in a simple and decisive way: requests for help, support and technical assistance received via email from customers.

ZenCRM, in fact, has a special integration with OTRS (the most widespread Open-source Ticket Request System in the world) for the management of ticket requests.

Directly from the system it is in fact possible:
– view the list of all OTRS tickets associated with one of your customers;
– consult all the tickets relating to that customer directly from the company file within ZenCRM;
– open a new sales opportunity based on a ticket received within OTRS.

For the correct functioning of the ZenCRM connector, OTRS version 5+ is required as a minimum

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