Rina Prime Property chooses Interzen for Document Register System and Customer Care.
Point of reference in the management of real estate assets in the Real Estate sector, RINA Prime Property stands out for its large real estate portfolio and the constant growth of its clientele. Thanks to in-depth knowledge in managing even particularly complex real estate assets, the company offers complete support to customers throughout all phases of the real estate life cycle, from acquisition to disposal.
Need
The company suffered from disorganized document processes that slowed down operations, hindered operations and triggered a high risk of errors. Furthermore, the growing customer base undermined the fluidity in managing interactions and requests for after-sales support.
Goals
Rina Prime Property’s objectives were to automate incoming and outgoing document flows to focus on more strategic activities and to increase the Customer Experience through timely resolution of post-sale requests.
Benefits and results
With ZenDMS’s Cloud-based platform, Protocollo Informatico, the company centralized all incoming and outgoing documents, improving traceability and significantly reducing processing and document search times.
By adopting ZenCRM Cloud-based Case Management, the company streamlined post-sales processes by identifying critical issues early, ensuring customer satisfaction and maintaining the expected level of service.
ZenDMS, Interzen's Cloud platform for the complete automation of document flows
Interzen’s Document Registration System with its high usability and security, is an integral part of the ZenDMS document management system.
The software is hosted in the cloud at the Microsoft Azure CSP and guarantees backups every 4 hours with geographic system redundancy and disaster recovery. It has also achieved ACN qualification on the marketplace specifically for Public Administration. ZenDMS’s Cloud Computing Protocol protects corporate data, ensuring it is accessible only to authorized users. It also allows for the traceability of actions performed on documents, preventing unauthorized changes or the loss of data and documents.
ZenCRM, the Cloud platform for the efficient management of the relationship between company and customer
The ZenCRM Cloud platform is the integrated Customer Relationship Management solution that is part of the broader ZenShare suite of solutions. A comprehensive Lead-to-Cash tool that seamlessly manages the entire sales process in a single tool: from lead generation to invoice collection, all the way to Customer Care.
Interzen has obtained authorization from the customer to publish the case history online
